Service 04 · Managed Services

Your IT ecosystem, always on

Stop firefighting. We monitor, maintain, secure, and optimize your servers, cloud, and endpoints around the clock — so your team can focus on growth.

24/7 monitoring
Proactive maintenance
Security included
04

Reliable IT backbone

Scope

What's included

Every engagement is tailored — but here's the core scope you can expect.

  • 24/7 system & uptime monitoring with instant alerts
  • Proactive patching, updates, and preventive maintenance
  • Cybersecurity management: firewalls, endpoint protection, audits
  • Cloud infrastructure management (AWS, Azure, GCP, DigitalOcean)
  • Server, network, and database administration
  • Backup, disaster recovery, and business continuity planning
  • Helpdesk and end-user technical support
  • Compliance support (ISO, GDPR-style data hygiene, PCI awareness)
Why Akida

Engineered for real outcomes

We obsess over the details that actually move metrics — speed, security, clarity, and care.

Always watching

Real-time monitoring on every critical service, with alerts before users notice.

Security baked in

Threat detection, patching, and hardening as a continuous discipline.

Proactive, not reactive

We fix issues before they become outages — not after the panic call.

Fast SLAs

Defined response times so you always know what to expect when something happens.

Our process

From kickoff to launch

A predictable, transparent path with regular checkpoints so you always know where things stand.

01

Onboard

Inventory your infrastructure, tools, accounts, and risk areas.

02

Stabilize

Patch gaps, enable monitoring, and harden security baselines.

03

Operate

24/7 monitoring, scheduled maintenance, and helpdesk support.

04

Improve

Quarterly reviews, capacity planning, and continuous cost & risk optimization.

Engagement options

Choose what fits you

Flexible packages built around your stage, scope, and budget. Every plan includes a dedicated point of contact.

Essential

Monitoring + maintenance for small teams.

৳20,000/ month
  • Up to 25 endpoints / 5 servers
  • 24/7 uptime monitoring
  • Monthly patching
  • Email helpdesk
  • Monthly health report
Get started
Most popular

Business

Full proactive management.

৳60,000/ month
  • Up to 100 endpoints / 20 servers
  • 24/7 monitoring + alerting
  • Endpoint protection & EDR
  • Backups + DR drills
  • Priority helpdesk (chat & phone)
  • Quarterly business reviews
Get started

Enterprise

Mission-critical SLAs and security.

Customtailored quote
  • Unlimited endpoints / servers
  • Dedicated technical lead
  • 24/7 security operations
  • Compliance reporting
  • Cloud cost optimization
  • Custom SLA
Get started
Pricing breakdown

Compare every package

Tap a plan to see exactly what's included and how it stacks up. Every line item, side by side.

Selected plan

Business

Full proactive management.

৳60,000/ month
Start with Business
Included in Business
  • Up to 25 endpoints / 5 servers
  • 24/7 uptime monitoring
  • Monthly patching
  • Email helpdesk
  • Monthly health report
  • Up to 100 endpoints / 20 servers
  • 24/7 monitoring + alerting
  • Endpoint protection & EDR
  • Backups + DR drills
  • Priority helpdesk (chat & phone)
  • Quarterly business reviews
  • Unlimited endpoints / servers
  • Dedicated technical lead
  • 24/7 security operations
  • Compliance reporting
  • Cloud cost optimization
  • Custom SLA

Need a custom mix? We tailor every engagement — ask for a custom quote.

Industries we serve

Trusted across sectors

HealthcareFintechE-commerceSaaSEducationManufacturing
Tools & stack

Modern, proven technology

AWSAzureGoogle CloudCloudflareDatadogGrafanaMicrosoft 365LinuxWindows ServerpfSense
FAQ

Questions, answered

How fast do you respond to incidents?

Critical incidents: under 15 minutes 24/7. High: under 1 hour. Defined per package SLA.

Can you work alongside our internal IT team?

Yes — we co-manage with internal teams, taking on monitoring, after-hours, or specialty workloads as needed.

Do you handle cloud bills?

Yes. We manage cloud accounts, optimize spend, and provide transparent monthly cost reports.

What about cybersecurity?

Security is included in every package — patching, EDR, and continuous monitoring. Deep audits and penetration tests are available as add-ons.

Let's build your reliable it backbone

Share your goals — we'll respond within 24 hours with a clear plan, timeline, and price.